Refund policy
Return & Refund Policy
At Anvaya Exports, we aim to provide a smooth and reliable shopping experience. Please read our return and refund policy carefully before placing an order.
1. Return Eligibility
Returns are accepted only in the following cases:
Product received is damaged
Product received is defective
Wrong product delivered
Missing item from the order
Product received is significantly different from what was ordered
Returns will not be accepted for reasons such as change of mind, wrong product ordered by customer, or personal preference.
2. Return Request Timeline
Customers must raise a return request within 48 hours of delivery.
Requests made after 48 hours may not be accepted.
3. Product Condition for Returns
To be eligible for return, the product must be:
Unused
In original condition
With original packaging, invoice, labels, and accessories, if any
Products that are damaged after delivery due to mishandling by the customer will not be eligible for return or refund.
4. Unboxing Video Requirement
For damaged, missing, or wrong item claims, customers may be required to share:
Clear photos of the product
Photos of the outer packaging
Unboxing video, if available
Order ID and registered contact details
This helps us verify the issue and process the request faster.
5. Non-Returnable Items
The following items are not eligible for return:
Used or damaged books
Products without original packaging
Products damaged due to customer handling
Items returned without approval
Clearance, sale, or promotional items, unless damaged or wrongly delivered
6. Return Approval Process
Once we receive your return request, our team will review the details and confirm whether the return is approved.
If approved, we will arrange a reverse pickup where serviceable. In case reverse pickup is not available for your location, the customer may be requested to ship the product back to us.
7. Refund Process
Refunds will be processed only after:
Return request is approved
Product is received back
Product passes quality inspection
Once approved, the refund will be processed to the original payment method.
Refund processing time: 5–7 working days after approval.
8. Refund for COD Orders
For Cash on Delivery orders, refund will be processed via:
Bank transfer
UPI
Other available digital payment method
Customer must provide correct refund details.
9. Shipping Charges & COD Charges
Shipping charges and COD charges, if applicable, are non-refundable unless the error is from our side, such as wrong product, damaged product, or missing item.
10. Replacement Option
Where possible, we may offer a replacement instead of refund for damaged, defective, or wrong products.
Replacement depends on product availability.
11. Order Cancellation
Orders can be cancelled before dispatch.
Once the order is shipped, cancellation may not be possible. In such cases, the order will be treated as per the return policy.
12. Contact for Returns
To raise a return or refund request, please contact us at:
Email: info@anvayaexports.com
WhatsApp: +91 7597596384
Website: shop.anvayaexports.com
Please mention your order ID, product name, issue details, and supporting images/videos.