Shipping policy
Shipping Policy
At Anvaya Exports, we aim to deliver your orders safely, reliably, and within the estimated delivery timeline. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
Orders are usually processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Coverage
We currently ship orders across serviceable locations in India.
Delivery availability may depend on:
Customer pincode
Courier serviceability
Product availability
Cash on Delivery eligibility, where applicable
3. Shipping Partner
We ship orders through trusted courier partners using Shiprocket and its supported logistics network.
Courier partner selection may vary based on location, delivery speed, serviceability, and order type.
4. Estimated Delivery Time
Estimated delivery time is usually:
Metro cities: 3–5 business days
Other cities and towns: 5–7 business days
Remote locations: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues, or incorrect delivery details.
5. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before order confirmation.
Free shipping may be offered on selected orders, products, promotions, or minimum order values, as applicable.
6. Cash on Delivery Orders
Cash on Delivery may be available for selected pincodes and eligible orders.
COD availability is subject to courier serviceability and may not be available for all locations.
COD charges, if applicable, will be shown at checkout.
7. Order Tracking
Once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or other available communication channels.
Customers can use the tracking link to check shipment status and estimated delivery updates.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery details.
Anvaya Exports will not be responsible for delivery failure due to:
Incorrect address
Incomplete address
Wrong phone number
Unreachable customer
Customer refusing delivery
If an order is returned due to incorrect details, additional shipping charges may apply for reshipment.
9. Delivery Attempts
Courier partners usually make multiple delivery attempts, depending on their policy and location.
If the customer is unavailable or unreachable, the order may be returned to us.
In such cases, reshipping may be subject to additional charges.
10. Delayed Delivery
While we try our best to ensure timely delivery, delays may occur due to factors beyond our control.
Possible reasons include:
Courier network delays
Weather conditions
Public holidays
High order volume
Remote location restrictions
Incorrect customer details
Customers may contact us for support if the order is delayed beyond the estimated timeline.
11. Damaged Package at Delivery
If the package appears damaged or tampered with at the time of delivery, customers are advised not to accept the package and to contact us immediately.
If the product is found damaged after delivery, please contact us within 48 hours with clear photos and order details.
12. Lost Shipments
If a shipment is marked lost by the courier partner, we will review the case and may offer a replacement or refund, depending on product availability and verification.
13. International Shipping
Currently, orders placed through shop.anvayaexports.com are intended for delivery within India only.
For bulk export or international business inquiries, please contact us directly.
14. Contact for Shipping Support
For shipping-related questions, delays, or tracking support, please contact:
Anvaya Exports
Email: info@anvayaexports.com
Phone/WhatsApp: +91 7597596384
Website: shop.anvayaexports.com