Terms of service

Welcome to Anvaya Exports. By accessing or purchasing from shop.anvayaexports.com, you agree to the following terms and conditions.

1. General Information

This website is operated by Anvaya Exports. Throughout the site, the terms “we”, “us” and “our” refer to Anvaya Exports.

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

2. Products and Availability

We make every effort to display product details, images, prices, and availability accurately. However, product availability may change without prior notice.

We reserve the right to modify, discontinue, or limit the sale of any product at any time.

3. Pricing

All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice. The final payable amount will be shown at checkout before order confirmation.

4. Orders

Once an order is placed, you will receive an order confirmation via email/SMS/WhatsApp, subject to correct contact details being provided.

We reserve the right to cancel or refuse any order in case of:

Incorrect product pricing

Stock unavailability

Suspicious or fraudulent activity

Payment failure

Incorrect delivery address

Serviceability limitations

5. Payments

We accept online payments through approved payment gateways and may also offer Cash on Delivery where available.

Online payments are processed securely through third-party payment partners such as Razorpay. We do not store your card, UPI, or banking details.

6. Cash on Delivery

Cash on Delivery may be available for selected pincodes and eligible orders.

We reserve the right to disable COD for certain locations, high-value orders, or customers with repeated failed deliveries.

COD charges, if applicable, will be shown at checkout.

7. Shipping and Delivery

Orders are shipped through our logistics partners, including Shiprocket-supported courier services.

Delivery timelines are estimates and may vary due to:

Courier delays

Weather conditions

Public holidays

Incorrect address

Remote location restrictions

Operational issues

We are not liable for delays caused by third-party courier partners, but we will support the customer in tracking and resolving delivery issues.

8. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy.

Customers are requested to read the policy carefully before placing an order.

9. Product Use

Products sold on this website are intended for personal reading, gifting, and educational use.

Customers must not misuse, reproduce, scan, copy, resell, or distribute copyrighted content from books or comics purchased through the website.

10. Intellectual Property

All website content, including images, design, text, logos, graphics, product descriptions, and layout, belongs to Anvaya Exports or respective rights holders.

Product names, brand names, book titles, and characters may belong to their respective publishers or owners.

No content from this website may be copied, reproduced, or used without written permission.

11. Accuracy of Information

We try to ensure that all information on the website is accurate and updated. However, errors may occur.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information.

12. User Information

By placing an order, you agree to provide accurate:

Name

Address

Phone number

Email address

Payment details

We are not responsible for failed delivery due to incorrect or incomplete information provided by the customer.

13. Communication Consent

By placing an order or submitting your details, you agree to receive order-related communication via:

SMS

Phone call

This may include order confirmation, shipping updates, delivery updates, payment updates, and customer support communication.

14. Limitation of Liability

Anvaya Exports shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or products purchased from it.

Our maximum liability shall be limited to the amount paid by the customer for the specific order.

15. Third-Party Services

We use third-party services for payments, logistics, tracking, communication, and website operations.

These services may have their own terms and privacy policies. We are not responsible for issues caused directly by third-party platforms, but we will assist customers wherever possible.

16. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updated terms will be posted on this page.

Continued use of the website after changes means you accept the revised terms.

17. Governing Law

These terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in [City, State], India.

18. Contact Information

For any questions regarding these Terms of Service, please contact:

Anvaya Exports
Email: info@anvayaexports.com
Phone/WhatsApp: +91 7597596384
Website: shop.anvayaexports.com